3.21.2011
1.01.2011
New Year's News!
Greetings one and all!
Here at the Haus we have a number of new and exciting things planned for the first part of 2011! Last year was a great year for us and we hope to continue to improve the service and products we provide you. Here are some dates to mark for Gloi happenings in the coming weeks:
Roll on perfume bottles are now available as an option in our perfume section.
January 7th - Litchi Milk Tea is arriving at last! Our newest catalog scent will be available in our full product line. This will also be the last day for Yuletide items - be sure to stock up on any departing favorites!
January 20th - The first of our reformulated cold process soap bars will be in stock! We are really excited about our new longer lasting formula - we've heard good things from our testers! Not all scents will be in stock immediately - please expect approximately 2 weeks for full stock. We will also be putting up a cure date page so you can stay advised of what will be available when.
January 30th (approx.) - Valentine's release day! We have a trio of scents for your enjoyment that we are very excited about (formal announcement to come soon). In addition, we will be releasing the first products in our "Aether" unscented line - all of the same goodness of Gloi lotions and scrubs without added fragrance for those with sensitivies or workplace perfume restrictions.
Other changes and happenings coming in the next few months:
Body Emulsions and Pumpkin Butters will be resized. We've talked to a lot of you about what you want packaging-wise from our products and have come up with a size assortment we think is the best of both worlds. Pumpkin Butters will still be available in their current 2oz and 6oz jar size, however Body Emulsions will be sold in an 8oz bottle (with optional pump) only.
Label tweaking. We plan to take advantage of having an "in-house design team" - Matt's parents are quite happy that he's FINALLY doing something with his design degree - to refine the color schemes to reduce order mis-picks caused by "look alike" labels. Look for new labels to be appearing in the next couple of months and phasing in as products sell through.
Shipping price increase. Unfortunately we will be increasing shipping charges by about 5% due to a rate increase with the USPS. Our shopping cart determines shipping by requesting a quote from the USPS server so this change will be automatic. We will be keeping the maximum domestic shipping charge of $10.50. This change takes place on Jan. 2nd, so all orders placed after this will be charged according to the new USPS rates. We will as always do our best to keep shipping rates as low as possible and refund overages when they occur.
Thank you all, we look forward to serving you in 2011!
Britton + Matt
Here at the Haus we have a number of new and exciting things planned for the first part of 2011! Last year was a great year for us and we hope to continue to improve the service and products we provide you. Here are some dates to mark for Gloi happenings in the coming weeks:
Roll on perfume bottles are now available as an option in our perfume section.
January 7th - Litchi Milk Tea is arriving at last! Our newest catalog scent will be available in our full product line. This will also be the last day for Yuletide items - be sure to stock up on any departing favorites!
January 20th - The first of our reformulated cold process soap bars will be in stock! We are really excited about our new longer lasting formula - we've heard good things from our testers! Not all scents will be in stock immediately - please expect approximately 2 weeks for full stock. We will also be putting up a cure date page so you can stay advised of what will be available when.
January 30th (approx.) - Valentine's release day! We have a trio of scents for your enjoyment that we are very excited about (formal announcement to come soon). In addition, we will be releasing the first products in our "Aether" unscented line - all of the same goodness of Gloi lotions and scrubs without added fragrance for those with sensitivies or workplace perfume restrictions.
Other changes and happenings coming in the next few months:
Body Emulsions and Pumpkin Butters will be resized. We've talked to a lot of you about what you want packaging-wise from our products and have come up with a size assortment we think is the best of both worlds. Pumpkin Butters will still be available in their current 2oz and 6oz jar size, however Body Emulsions will be sold in an 8oz bottle (with optional pump) only.
Label tweaking. We plan to take advantage of having an "in-house design team" - Matt's parents are quite happy that he's FINALLY doing something with his design degree - to refine the color schemes to reduce order mis-picks caused by "look alike" labels. Look for new labels to be appearing in the next couple of months and phasing in as products sell through.
Shipping price increase. Unfortunately we will be increasing shipping charges by about 5% due to a rate increase with the USPS. Our shopping cart determines shipping by requesting a quote from the USPS server so this change will be automatic. We will be keeping the maximum domestic shipping charge of $10.50. This change takes place on Jan. 2nd, so all orders placed after this will be charged according to the new USPS rates. We will as always do our best to keep shipping rates as low as possible and refund overages when they occur.
Thank you all, we look forward to serving you in 2011!
Britton + Matt
11.30.2010
Please Read! Cyber Monday Orders!
I also sent this out in a newsletter, if you're not signed up, you can read all about it right here.
_________________________________________
This regards all orders placed during our Cyber Monday Event!
Our goal at Haus Of Gloi is to provide our customers with a reliable and hassle free shopping experience. Yesterday we failed you. During the first few minutes of the Cyber Monday event, our website experienced unprecedented traffic volumes - this combined with the limited amount of stock on some items resulted in several significant cart errors.
When the items first went live orders were being placed faster than our webhost's servers were able to update inventory (we were processing an order once every 15 seconds). The result is that our cart system malfunctioned and allowed orders to clear with sold out items.
This situation has effected these products: sale soaps, last chance perfumes and old stock Reverie items. Customers who ordered new release Yule Reverie items WILL receive their items. Customers whose orders have been affected will receive refunds for unavailable items and shipping charges will be reduced accordingly.
We will be contacting affected customers individually with refunds and updated order status by the end of today (11/30).
Britton and I feel tremendously blessed to have such a large group of wonderful and loyal customers who have brought us such success. It devastates us to have to disappoint so many of you in this way.
We will do everything in our power to make this right - your trust is the most valuable thing to us.
With deepest apologies and gratitude,
Matt Seeman
Co-owner/Shipping Manager
Haus Of Gloi
_________________________________________
This regards all orders placed during our Cyber Monday Event!
Our goal at Haus Of Gloi is to provide our customers with a reliable and hassle free shopping experience. Yesterday we failed you. During the first few minutes of the Cyber Monday event, our website experienced unprecedented traffic volumes - this combined with the limited amount of stock on some items resulted in several significant cart errors.
When the items first went live orders were being placed faster than our webhost's servers were able to update inventory (we were processing an order once every 15 seconds). The result is that our cart system malfunctioned and allowed orders to clear with sold out items.
This situation has effected these products: sale soaps, last chance perfumes and old stock Reverie items. Customers who ordered new release Yule Reverie items WILL receive their items. Customers whose orders have been affected will receive refunds for unavailable items and shipping charges will be reduced accordingly.
We will be contacting affected customers individually with refunds and updated order status by the end of today (11/30).
Britton and I feel tremendously blessed to have such a large group of wonderful and loyal customers who have brought us such success. It devastates us to have to disappoint so many of you in this way.
We will do everything in our power to make this right - your trust is the most valuable thing to us.
With deepest apologies and gratitude,
Matt Seeman
Co-owner/Shipping Manager
Haus Of Gloi
11.06.2010
Yuletide news!
Hello everyone!
I wanted to give you all a quick update on what is to be expected with our Yule release.
You will be able to find our four seasonal fragrances, Parkin, Snow Wolf, Hearth and Eggnoggin available in all formats of product except for Dust. We had an ordering issue with one of the necessary components for Dust a little while ago. The component that we needed had been back-ordered and then shortly, we received a complete refund for the order! That being said I am unable to make Dusts at all right now. I'm currently looking for another means of obtaining said ingredient, but in the meantime, I am also formulating a new product to possibly take the place of the Dust. I have been thinking along the lines of a bath oil that disperses itself in the water accompanied by a bag of salts. Kind of like Dust, only deconstructed!
(Hearth!)
We also had quite a few requests for the return of Glogg, which due to our closed supplier we are unable to bring back. BUT! While going through some old stock, I found a bottle of last years Glogg hidden in the mix! So, we will be offering what we have left in perfume only.
(Snow Wolf!)
Perfume bottles! We are reverting back to the old 5ml amber bottles while we get the new bottles sorted out. The general catalog line will be updated as fast as possible to reflect the change in bottles, but be rest assured that if you order a perfume (starting 11/7), it will come in the 5ml ambers and not the tipsy dram style bottles as pictured.
I think that covers it!
We've done a lot of flip-flopping in packaging this year as we have been growing and next year we are aiming for much more consistency in the packaging department!
Yule will be live at Noon PST Nov. 7th.
I wanted to give you all a quick update on what is to be expected with our Yule release.
You will be able to find our four seasonal fragrances, Parkin, Snow Wolf, Hearth and Eggnoggin available in all formats of product except for Dust. We had an ordering issue with one of the necessary components for Dust a little while ago. The component that we needed had been back-ordered and then shortly, we received a complete refund for the order! That being said I am unable to make Dusts at all right now. I'm currently looking for another means of obtaining said ingredient, but in the meantime, I am also formulating a new product to possibly take the place of the Dust. I have been thinking along the lines of a bath oil that disperses itself in the water accompanied by a bag of salts. Kind of like Dust, only deconstructed!
(Hearth!)(Snow Wolf!)Perfume bottles! We are reverting back to the old 5ml amber bottles while we get the new bottles sorted out. The general catalog line will be updated as fast as possible to reflect the change in bottles, but be rest assured that if you order a perfume (starting 11/7), it will come in the 5ml ambers and not the tipsy dram style bottles as pictured.
I think that covers it!
We've done a lot of flip-flopping in packaging this year as we have been growing and next year we are aiming for much more consistency in the packaging department!
Yule will be live at Noon PST Nov. 7th.
9.23.2010
Perfume bottle follow up, Yule and new soap formula!
Thank you everyone for the feedback on our perfume bottles! Matt and I have agreed, we will be offering an option of both the square bottles and the roll-ons, since opinions were split right down the middle.
We had a poll a while ago on possibly changing our soap formula, to something longer lasting and more luxurious. You all gave it a huge thumbs up. I've been testing new recipes left and right and we finally found a winner!
With our new recipe, you'll find our three typical oils coconut, olive and castor oil along with new additions of sustainably harvested and organic palm oil, rice bran oil, and various butters, depending on the recipe. Vice for example will be made with the addition of golden cocoa butter, which imparts a very mild chocolate fragrance to the soap. Future Pumpkin Queen will be made with pumpkin seed oil to take the place of the rice bran oil and so on.
We're looking very forward to bringing you all our new and improved soap!
New soaps will be made as original stock sells out. We are going to be doing the Yule soaps in our new formula as well!
And quick note one what we're looking at for Yule, shooting for a release date of Nov. 7th.
Parkin (solo release around 10/23 not 11/4, made a date mistake!) - Sticky black treacle, heaps of brown sugar, soft oat flour, a peculiar blend of white spices tossed with street roasted chestnuts and coated with the lightest of icings.
Hearth - The warm glowing center of any home. Autumns last apple pickings, warm bread, orange rind, various fire roasted nuts, cracked black pepper all nailed down by an oozing sticky benzoin.
Snow Wolf - Bristling and prowling, lonesome and haunting. Three howling firs, white frankincense, vanilla bean husk, tainted by droplets of blood cedar.
Glogg will not be making a comeback this year (main note was from our closed supplier), but I think you'll be quite happy to meet our newest Yule fragrance, Eggnoggin! Still tweaking the formula a bit, but it will be as expected, eggnogish ;)
Annnnd, remember our Reverie Litchi Milk Tea? Its going general catalog! No date down just yet, but likely as soon as the batches of soap cure up in that blend. Its just too lovely and delicious of a scent to let it disappear forever!
I want to thank each an every one of you for supporting us during this time of crazy changes and growth! We're working very hard to keep our ducks in a row. Thank you for being patient with us! ♥
We had a poll a while ago on possibly changing our soap formula, to something longer lasting and more luxurious. You all gave it a huge thumbs up. I've been testing new recipes left and right and we finally found a winner!
With our new recipe, you'll find our three typical oils coconut, olive and castor oil along with new additions of sustainably harvested and organic palm oil, rice bran oil, and various butters, depending on the recipe. Vice for example will be made with the addition of golden cocoa butter, which imparts a very mild chocolate fragrance to the soap. Future Pumpkin Queen will be made with pumpkin seed oil to take the place of the rice bran oil and so on.
We're looking very forward to bringing you all our new and improved soap!
New soaps will be made as original stock sells out. We are going to be doing the Yule soaps in our new formula as well!
And quick note one what we're looking at for Yule, shooting for a release date of Nov. 7th.
Parkin (solo release around 10/23 not 11/4, made a date mistake!) - Sticky black treacle, heaps of brown sugar, soft oat flour, a peculiar blend of white spices tossed with street roasted chestnuts and coated with the lightest of icings.
Hearth - The warm glowing center of any home. Autumns last apple pickings, warm bread, orange rind, various fire roasted nuts, cracked black pepper all nailed down by an oozing sticky benzoin.
Snow Wolf - Bristling and prowling, lonesome and haunting. Three howling firs, white frankincense, vanilla bean husk, tainted by droplets of blood cedar.
Glogg will not be making a comeback this year (main note was from our closed supplier), but I think you'll be quite happy to meet our newest Yule fragrance, Eggnoggin! Still tweaking the formula a bit, but it will be as expected, eggnogish ;)
Annnnd, remember our Reverie Litchi Milk Tea? Its going general catalog! No date down just yet, but likely as soon as the batches of soap cure up in that blend. Its just too lovely and delicious of a scent to let it disappear forever!
I want to thank each an every one of you for supporting us during this time of crazy changes and growth! We're working very hard to keep our ducks in a row. Thank you for being patient with us! ♥
9.21.2010
MOAR: Updates and changes,
Hey everyone! Sorry its been so quiet on the blog and twitter front. Ever since opening the website, we've been ultra busy. Sales and traffic picked up more on the website than we have ever had on Etsy. We were totally not expecting this! I seriously thought it would take a minute for speed to catch up to the website, but it proved me wrong. Who would have thought!
I wanted to touch base on the reformulation of a few of our scents, due to one of our suppliers shutting down. If you didn't catch that blog post, you can read up on that here, that way you have the full scoop on whats going on and current status on some of those fragrances.
These are now the fragrances on the chopping block:
Aduwa (discontinued)
*Depravity (will need to be reformulated)
Honey Tree (will need to be reformulated)
Imp (will be reformulated, wont be too different)
Moon Dog (will be reformulated, wont be too different)
*Satyr (will need to be reformulated)
The loner who survived:
Troika, totally found a supplier for the main note in this lovely fragrance. Made me so happy!
Most of the reformulation changes will take place slowly. We just got in our last order with our supplier and are well stocked for a little while. The fragrances with an asterisk are likely to change sooner than the others! The reason for this was that by the time I placed an order with our former supplier they were out of stock on those components.
With Depravity I will do my best to keep it as close to the original formula as possible. Satyr however, I am wanting to make him more like his namesake, a naughty satyr! It will still be a primarily vanilla and blood orange based scent, but with a few extras to make him a bit more deviant ;)
Another item up for discussion is perfume bottles! We've had quite a few e-mails about the new bottles. They tend to tip-over a bit more easy than the old amber bottles. While looking onto a new packaging solution. I found this bottle:
Its 5ml (I will assume they hold a little more) and well, CUTE! They look fairly tip-over resistant and they fit well with our packaging and are a bit more unique than a run of the mill 5ml amber bottle. Personally, I enjoy the clear glass. I love being able to see the color of a perfume oil.
Let me know what you think of this possible perfume packaging candidate! I'm not putting up a poll for this one, just leave your opinions here on this blog post. If the response to this new perfume bottle style is mostly positive, then we'll definitely be make the switch in the near future.
Thats all for now!
♥
I wanted to touch base on the reformulation of a few of our scents, due to one of our suppliers shutting down. If you didn't catch that blog post, you can read up on that here, that way you have the full scoop on whats going on and current status on some of those fragrances.
These are now the fragrances on the chopping block:
Aduwa (discontinued)
*Depravity (will need to be reformulated)
Honey Tree (will need to be reformulated)
Imp (will be reformulated, wont be too different)
Moon Dog (will be reformulated, wont be too different)
*Satyr (will need to be reformulated)
The loner who survived:
Troika, totally found a supplier for the main note in this lovely fragrance. Made me so happy!
Most of the reformulation changes will take place slowly. We just got in our last order with our supplier and are well stocked for a little while. The fragrances with an asterisk are likely to change sooner than the others! The reason for this was that by the time I placed an order with our former supplier they were out of stock on those components.
With Depravity I will do my best to keep it as close to the original formula as possible. Satyr however, I am wanting to make him more like his namesake, a naughty satyr! It will still be a primarily vanilla and blood orange based scent, but with a few extras to make him a bit more deviant ;)
Another item up for discussion is perfume bottles! We've had quite a few e-mails about the new bottles. They tend to tip-over a bit more easy than the old amber bottles. While looking onto a new packaging solution. I found this bottle:
Its 5ml (I will assume they hold a little more) and well, CUTE! They look fairly tip-over resistant and they fit well with our packaging and are a bit more unique than a run of the mill 5ml amber bottle. Personally, I enjoy the clear glass. I love being able to see the color of a perfume oil.Let me know what you think of this possible perfume packaging candidate! I'm not putting up a poll for this one, just leave your opinions here on this blog post. If the response to this new perfume bottle style is mostly positive, then we'll definitely be make the switch in the near future.
Thats all for now!
♥
9.04.2010
Etsy shut down,
Hey there!
We're going to be putting the Etsy shop into vacation mode while we get caught up with orders from the new retail website. The very best way to contact us about orders or any questions you may have is by e-mailing us at customerservice@hausofgloi.com
We had record sales with our Hallowe'en release and our shipping computer decided to take a dive on us (we just bought a new one!). We're doing our best to keep up and pump out orders as fast as we can. Please excuse the hiccups!
You can still order from hausofgloi.com and most items should be in stock!
We're going to be putting the Etsy shop into vacation mode while we get caught up with orders from the new retail website. The very best way to contact us about orders or any questions you may have is by e-mailing us at customerservice@hausofgloi.com
We had record sales with our Hallowe'en release and our shipping computer decided to take a dive on us (we just bought a new one!). We're doing our best to keep up and pump out orders as fast as we can. Please excuse the hiccups!
You can still order from hausofgloi.com and most items should be in stock!
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